Setup and connectivity banner

The following sections describe how to set up a network card in a Vicon system and may also help with troubleshooting connection issues:

View the network ports

The network ports are not visible until you install the Intel I350 Ethernet Server Adapter driver. (Note that these instructions assume that you are using Windows 10, which is the Windows platform currently recommended by Vicon. If you are still using Windows 7, the Intel I340 is used in place of the Intel I350.)

Tip:
Before you install the latest version of the network card driver, uninstall any previous versions, using Add/Remove Programs or Uninstall a Program from the Computer.

To view the currently available ports:

Do one of the following:

  • From the Control Panel open the Network and Sharing Center
    (in Windows 7, Control Panel > Network & Internet > View Network Status and Tasks);

    -or-

  • Click the Network and Sharing Center icon on the right of the Windows toolbar  and then click Network settings:

Note that, if Windows has not automatically installed the drivers, only the onboard (LAN) network port is visible:

If you can't see the other ports, install the Intel I350 Ethernet Server Adapter driver (PROWinx64 for 64-bit Windows; or PROWinx86 for 32-bit Windows). 

To view all the network ports, install the downloaded driver file, accepting all the default settings.

The other ports are now visible:

Configure advanced adapter settings

After you have downloaded and installed the required drivers, and made the network ports visible in Windows, ensure the Advanced Adapter Settings are configured correctly.

Tip

If you have not set Windows Update to automatically check for updates, check for Windows updates before continuing.

To change the advanced adapter settings:

  1. Open the Network Connections window.
  2. Right-click on the first network port and click Properties.
  3. In the Properties dialog box, click Configure and then click on the Advanced tab.
  4. In the Settings list, ensure the following values are selected:
    1. Click Interrupt Moderation and in the Value list, click Disabled.



    2. Click Jumbo Packet, and in the Value list, click Disabled and select 9014 Bytes (ie the maximum value):



    3. Click Performance Options and then click Properties.
    4. In the Performance Options dialog box:
      1. Click Interrupt Moderation Rate and in the Value list, select Off.



      2. Click Receive Buffer and in the Value list, select the maximum value (2048):



      3. Click OK to close the Performance Options dialog box and return to the Settings list.
    5. Click Receive Side Scaling and in the Value list, select Enabled.



    6. Click Receive Side Scaling Queues and in the Value list, select the maximum value.



  5. Click OK to accept changes and exit.

  6. Repeat the procedure for the other network ports.

Identify and name ports

To make it easy to identify the network ports, name them with the IP addresses that you will assign to them.

To identify and name ports:

  1. To see the currently available ports, open Network Connections (for a reminder of how to do this, see View the network ports ).
  2. To identify the ports, begin by plugging a live network cable into a port and note its position (for simplicity, it may be easiest to choose the port on the far right or the far left).
  3. Rename the identified port with the IP address you will assign to it:

     Tip
    For Vicon video cameras (Vue or Bonita), if your Vicon system already uses 192.168.10.1, use the next address (192.168.10.2) for the I350 T4 instead of 192.168.10.1 shown above. Number the remaining ports consecutively (that is, 192.168.10.3, 192.168.10.4 and 192.168.10.5).

    For a table that lists commonly used IP addresses for Vicon systems, see Standard Vicon system IP addresses.

  4. Move the network cable to the next port. Network Connections displays a red X to indicate that the unplugged port is now not connected, and a new one becomes connected. Enter the next IP address as the name of the second port:



  5. Repeat for all the ports.

Assign an IP address to a port

To assign the correct IP addresses to the ports, modify their network settings.

To change the settings on the ports:

  1. Start with the first port that you named in the previous section. In Network Connections, right-click on the port and then click Properties.
  2. In the Properties dialog box, on the Networking tab, clear all the unwanted items, leaving only Internet Protocol Version 4 (TCP/IPv4) selected:



  3. Click on Internet Protocol Version 4 (IPv4) and then click Properties.

  4. In the Properties dialog box, select Use the following IP address and in the IP address box, enter the main system IP address (the name you gave to this port, for example 192.168.10.1) and subnet mask (255.255.255.0) and click OK:



  5. Click Close to close the Properties dialog box and save the settings.

    Repeat from step 1 of Assign an IP address to a port for the other network ports.

Standard Vicon system IP addresses

The following table shows IP addresses that are commonly used in Vicon systems:

DeviceIP Address
Main network card port192.168.10.1
Port for Vicon Video 1192.168.10.2
Port for Vicon Video 2192.168.10.3
Port for Vicon Video 3192.168.10.4
Port for Vicon Video 4192.168.10.5

Check firewall and anti-virus software

After you start your Vicon software, ensure that it is not blocked by a firewall and that it shows that the system is live.

Change firewall settings

If an alert similar to the following is displayed, you must change your firewall settings.

Do one of the following:

  • If possible, turn off the firewall entirely.

-Or-

  • If your organisation's security policy does not permit this:
    1. From the Start menu, enter allow an app through windows firewall and follow the instructions.
    2. Select Change settings, and select the checkboxes for your Vicon software to be allowed for Private and Public domains.
      If your Vicon software isn't listed, select Allow another app and navigate to the relvevant exe file in C:\Program Files\Vicon\<ViconProductName>.

Disable or stop anti-virus software

If you are still experiencing network issues, check whether or not any other anti-virus software is enabled that may scan the card traffic.

Disable or stop this from scanning the cards used for the Vicon system.